On August 12, 2015, the sales department of Motec received a complaint from a customer of a Russian drilling company regarding the quality of the 40 solid control system. The equipment had the same batch of quality problems, and the customer strongly criticized and compensated.

To this end, with the approval of the general manager, the sales department of Motec immediately combined with the technical department to form a rapid response team. At the same time, Mr. Wang Dongguang, the general manager of Motec, strongly emphasized the need to provide customers with a solution within 72 hours and go to the drilling site to coordinate and solve the problem, and to fully compensate customers for any losses caused.
The Motec after-sales team worked tirelessly overnight, selecting four experienced technicians to provide guidance at the drilling site in Russia.
After arriving at the well site, the technicians analyzed and judged the usage environment, temperature, humidity, and habits, and finally solved the problem for the customer within 48 hours.

For this, not only did it regain the customer's trust in Motech in the past, but it also received full recognition from the customer, who pointed out that Motech is a trustworthy excellent Chinese enterprise. This not only gives great confidence to all employees of Motec, but also creates infinite possibilities for further cooperation between both parties in the future.